Terms & Conditions

These Terms and Conditions ("Terms") govern your access to and use of the services provided by American IT ("we", "us", or "our"). By accessing or using our website, services, or any other product offered by Synergy IT, you agree to comply with these Terms. If you do not agree with these Terms, please do not use our services.

1. Services Provided

American IT Solutions provides a range of IT support services, including but not limited to:

Device support and troubleshooting
Software installations, updates, and troubleshooting
Network and firewall management
Antivirus and security services
Insurance coverage for theft and accidental damage (for premium plans)
Proactive monitoring and technical support

These services are offered in the form of one-time support or recurring subscriptions. Detailed descriptions of available plans can be found on our website.

2. User Eligibility

You must be at least 18 years old or have the consent of a legal guardian to use our services. By using our services, you represent that you meet these eligibility requirements.

3. Account Registration

To access some of our services, you may be required to create an account. When registering, you agree to provide accurate, complete, and up-to-date information. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

If you believe your account has been compromised, you must notify us immediately.

4. Payment and Billing

Payment Methods: We accept various payment methods, including credit cards and other online payment systems. All payments are processed securely through trusted third-party payment processors.
Billing Cycle: Subscription plans will be billed on a recurring basis (e.g., monthly, annually), and the payment will be charged to the payment method you provide.
Refunds: All one-time payment plans are non-refundable. Subscription plans may be refunded within the first 30 days of service, subject to certain conditions.
Price Changes: We reserve the right to modify pricing or introduce new plans. You will be notified of any price changes before the next billing cycle.

5. Use of Services

You agree to use our services in a lawful manner and for their intended purpose. You shall not:

Engage in any activity that interferes with the proper functioning of our services.
Use our services to violate any applicable laws, regulations, or third-party rights.
Attempt to access or manipulate data, files, or services that you are not authorized to use.
Use our services for illegal, fraudulent, or malicious activities.

6. Service Limitations and Availability

While we strive to provide uninterrupted and high-quality services, American IT does not guarantee that our services will be error-free or continuously available. We are not liable for any delays, outages, or failures in services caused by unforeseen events such as network failures, natural disasters, or technical issues.

7. Intellectual Property

All content, materials, and intellectual property provided by American IT, including but not limited to logos, trademarks, service names, software, and written materials, are owned or licensed by us. You may not copy, distribute, or modify any of this content without our explicit written consent.

8. Privacy and Data Protection

Your privacy is important to us. Our practices regarding the collection, use, and protection of your personal information are outlined in our Privacy Policy, which is incorporated by reference into these Terms.

9. Limitations of Liability

American IT will not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use our services. This includes damages for loss of data, revenue, or business opportunities.

Our total liability for any claim related to our services will be limited to the amount paid by you for the service in the three months preceding the claim.

10. Termination of Services

We reserve the right to suspend or terminate your access to our services at any time if you violate these Terms, fail to make payment, or engage in any conduct that we deem inappropriate. You may also cancel your subscription at any time by contacting us.

Upon termination, all rights to use our services will cease, but any outstanding fees or charges will remain payable.

11. Indemnification

You agree to indemnify and hold harmless American IT, its affiliates, employees, and partners from any claims, damages, or liabilities arising out of your use of our services, your violation of these Terms, or your infringement of any third-party rights.

12. Modifications to Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website. We will notify you of significant changes via email or through an on-site notification. Continued use of our services after modifications to these Terms constitutes your acceptance of the updated Terms.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of [insert jurisdiction], without regard to its conflict of law principles. Any disputes arising under these Terms will be resolved in the competent courts of [insert jurisdiction].

14. Dispute Resolution

In the event of a dispute, we encourage you to contact us to resolve the matter amicably. If the dispute cannot be resolved informally, we agree to submit the matter to binding arbitration, in accordance with the arbitration rules of [insert arbitration association].

15. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us:

📧 Email: support@americanitsolutions.site