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Privacy Policy

At American IT, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our website, purchase our services, or communicate with us. By using our services, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of information to provide and improve our services:

a) Personal Information

  • Name, email address, phone number, and billing address.

  • Payment information, such as credit card or bank details, processed securely through trusted third-party payment gateways.

b) Technical Information

  • IP address, browser type, operating system, and device information.

  • Details about your usage of our services, including session data and error logs.

c) Service-Specific Information

  • Details about your devices, software, and network to provide IT support services.

  • Communication records (e.g., chat transcripts, emails, or call recordings) for training and quality assurance.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To provide IT support, troubleshoot issues, and deliver our plans effectively.

  • Customer Communication: To respond to inquiries, provide updates, and share critical information about your services.

  • Billing and Payment: To process payments, issue invoices, and manage subscriptions.

  • Improvement and Research: To enhance our services, develop new features, and ensure a seamless user experience.

  • Security: To prevent fraud, detect malicious activity, and safeguard your data.

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your data with:

  • Service Providers: Trusted third-party vendors for payment processing, remote support tools, and cloud storage.

  • Legal Compliance: Authorities or regulators if required by law or to protect our legal rights.

  • Business Transfers: In case of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

4. How We Protect Your Information

We implement industry-standard security measures, including:

  • Data Encryption: To secure your information during transmission and storage.

  • Access Controls: Limiting access to authorized personnel only.

  • Regular Audits: Periodic reviews to ensure compliance with privacy and security standards.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Enhance user experience by remembering preferences.

  • Analyze site usage and improve website performance.

  • Provide personalized marketing and support based on your interactions.

You can manage cookie preferences in your browser settings.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of your data.

  • Correction: Update inaccurate or incomplete information.

  • Deletion: Request deletion of your data, subject to legal or contractual obligations.

  • Objection: Opt-out of certain data uses, such as marketing communications.

To exercise these rights, contact us at privacy@americanitsolutions.site